Return & Refund
Step1. Order Cancellation We accept order cancellations before the product is shipped or produced. If your order is cancelled successfully, you will receive a full refund. Please note that we cannot cancel an order if the product has already been shipped out.
Step2. General Return Policy You have the right to apply for a return within 30 days of receiving your package. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.
Step3. Eligible Cases for Return or Replacement • Defective, missing, or incorrect products (will be replaced at no cost). • Products made in the wrong size due to our error (will be remade in the correct size based on confirmed measurements). • Products significantly deviating from the description. Note: Slight color differences between photos and actual products are unavoidable, and refund or return services are not allowed in such cases.
Step4. Non-Returnable Conditions We do not accept returns or replacements under the following conditions: • Products that have been used or washed. • Products with a scent of cigarette smoke or perfume. • Products with stains or significant damage. • Products made in the wrong sizes due to customers providing incorrect size information (the customer is responsible for the error).
Step5. Return Process • Step 1: Contact our customer service via email at support@cosplaychest.com within 30 days of receiving the package. Please outline the issue and provide clear photos of the received products. We will assess the information to determine if a return/exchange is feasible. • Step 2: Once confirmed, our customer service will provide you with the return address and specific requirements. Please return the products in their original condition within 30 days of delivery. • Step 3: Upon receiving and inspecting the returned items, we will process the refund or replacement within 3 working days (excluding weekends and holidays).
Step6. Shipping Costs & Fees • If the return is due to our error (e.g., defective, missing, or incorrect products), we will cover the return shipping cost. • If the return is due to the customer’s responsibility, the customer is responsible for the return shipping fee. • Customers will only be charged once at most for shipping costs (this includes returns). No restocking fee will be charged to the consumers for the return of a product.
Step7. Refunds Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Step8. Late or Missing Refunds If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@cosplaychest.com.Return & Refund Policy.
